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Plans, Billing & Usage
There are no setup fees on any plan: you pay the monthly or annual price and nothing else to get started. Your Billing page shows your plan, this period's usage, and estimated charges, and links to the billing portal to update payment, download invoices, or cancel. Questions reach a human through our contact form, on every plan.
Plans
| Starter | Growth | Pro | |
|---|---|---|---|
| Monthly price | $147/mo | $297/mo | $497/mo |
| Conversations included | 500/mo | 2,500/mo | 5,000/mo |
| Conversation memory | 10 messages | 15 messages | 20 messages |
| Pages indexed | 50 | 150 | 500 |
| Auto-rescrape option | Monthly | Weekly | Daily |
| Answer depth | Top 3 passages | Top 4 passages | Top 5 passages |
| Multilingual | Add-on | Included | Included |
| White-label widget | Add-on | Included | Included |
Every plan includes the AI Chat Agent widget, knowledge base management, conversations and escalations, analytics, and the appearance editor.
About conversation memory
Conversation memory is how much of the current conversation your agent keeps in view while it answers. With 10 messages of memory, a visitor can ask a follow-up like "how much is that one?" and the agent still knows which one they mean.
It is per conversation, not a profile: nothing carries over to a different visitor or a later visit, which is deliberate. More memory helps most on sites where people ask multi-step questions, such as comparing services or working through options.
Annual billing
Every plan offers annual billing at a discount equal to 2 months free. You pay for 10 months and get 12. Choose monthly or annual at checkout.
What counts as a conversation
A conversation is one complete back-and-forth session between a visitor and your AI Chat Agent. It's the unit your plan's monthly allowance and any overages are measured in.
- A single session, however many messages it contains, is one conversation.
- Testing your own agent from the dashboard's test box does not count.
- Your conversation count resets at the start of each billing period.
You can watch your usage any time on the Billing page, which shows this period's conversation count and your estimated charges.
Add-ons
Add-ons can be selected at checkout or from a site's Add-ons & Upgrades tab. On Starter they're billed per website per month; on Growth and Pro they're included at no extra charge.
| Add-on | Starter price | What it does |
|---|---|---|
| Multilingual | +$47/website/mo · included on Growth & Pro | Understands and answers visitors in their own language, even if your site is English-only. |
| White-label | +$47/mo · included on Growth & Pro | Removes the "Powered by pAInpoint.solutions" badge. |
Overages
Every plan includes a 10% grace buffer above its monthly conversation limit at no charge. Beyond that, extra usage is billed per conversation, with no forced jump to a higher tier:
| Usage | Rate |
|---|---|
| Chat conversations over your limit | $0.15 per conversation |
The Billing page shows your current usage and estimated overage before your billing date, so there are no surprises. To avoid overages, monitor usage through the month or move to a higher plan if you regularly hit your limit.
Managing your subscription
Click Manage billing on the Billing page to open the Stripe customer portal, where you can:
- Update your card or payment method.
- Download past invoices.
- Cancel your subscription (it stays active through the end of the current period).
Within 14 days of your first payment, the Billing page also shows a Request a refund option. One click refunds your first payment in full and cancels the subscription. See Money-Back Guarantee.
Upgrading
You can move between Starter, Growth, and Pro yourself from a site's Add-ons & Upgrades tab (or the Change plan button on the Billing page). Pick the plan you want and confirm. On an upgrade you're charged only the prorated difference for the days left in the current cycle, and from your next billing date you pay the new plan's full rate. On a downgrade the unused time on your current plan becomes a credit toward your next invoice. When you move to Growth or Pro, Multilingual and White-label switch on automatically at no extra charge.
Common billing questions
When am I charged? On the same date each month (or year, on annual billing), from the date your subscription began.
What if my payment fails? Your agent stops answering on your site right away, and your account shows Past Due. Update your payment method from the Billing page to start it again. Your agent resumes automatically once the payment goes through, and there is nothing to reinstall. We email you when a payment fails, and we retry the card a few times over about a week before the subscription is canceled.
What happens to my agent if I cancel? If you cancel, your agent keeps working through the end of the billing period you've already paid for, then stops answering on your site. If instead you take the 14-day money-back guarantee refund, your agent stops right away.
Does usage reset? Yes. Conversation counts reset at the start of each billing period.
What's next
- Account & Notifications. Set your billing email and usage alerts.
- Money-Back Guarantee. How the 14-day guarantee and refunds work.