Account & Notifications

The Account area covers settings that apply to your whole account, not a single site: your profile, your billing email, and your notification preferences.

Profile & contact

Under Account, you can update:

• First and last name
• Phone number
• Website URL
• Account name
• Billing email. Where invoices and billing notices are sent (can differ from your sign-in email).

Notification preferences

The Account area includes one notification preference:

• Escalation created, which controls whether pAInpoint emails you when a conversation is escalated. It is on by default.

Click Save notifications to store your choice. A "Settings saved" confirmation appears once it is saved, and an error message appears instead if the save does not go through.

Escalation emails go to the per-site escalation contact you set under Settings → General, not to your account sign-in email. Turning this preference off stops those emails across all of your sites; the escalation itself is still recorded and still appears under the Escalated filter. To turn escalation emails back on, check the box again and save. See Conversations & Escalations.

Signing in

Use the same email and method (email link, Google, password) you used when you bought your plan. Locked out? Use Forgot password or Send magic link on the sign-in page.

Multiple users per account is coming soon (the Team tab on each site). Today it's one login per account.

What's next

• Privacy, Data & Security. Where your data lives and how to delete your account.
• Plans, Billing & Usage. Manage your subscription.