Documentation
Documentation
Everything about setting up and running your AI Chat Agent, in the order you are likely to need it. No account required to read any of it.
Start here
What the product is and how to get an agent answering on your site.
Shape your agent
What it knows, how it sounds, and where it goes live.
- Knowledge BaseEverything your agent knows, from how we read your site to custom knowledge, always-include facts, file uploads, and snapshots.
- Customizing Your AgentBrand the widget, set its tone, write the welcome message, and turn on auto-open, all from the dashboard.
- Installing the WidgetEmbed your AI Chat Agent with one snippet, allow your dev and staging origins, and remove it cleanly.
Run it day to day
Reading conversations, measuring them, and connecting your own tools.
- Conversations & EscalationsRead every conversation, route tricky questions to your team, and resolve them.
- AnalyticsTrack usage and answer quality once visitors start chatting.
- Agent Access (MCP)Connect an AI agent like Claude to read your AI Chat data, and optionally help manage it, securely and scoped to your own sites.
Account and policy
Plans, the guarantee, your account, your data, and the rest.
- Plans, Billing & UsagePlans and pricing, what counts as a conversation, add-ons, overages, and managing your subscription.
- Money-Back GuaranteeHow the money-back guarantee works, what it covers, and how to get a refund.
- Account & NotificationsManage your profile, contact and billing details, and choose when pAInpoint emails you.
- Privacy, Data & SecurityWhere your data lives, how it's isolated, and how to delete your account.
- FAQ & TroubleshootingAnswers to common questions and fixes for frequent issues.